Specialist IT Support for GP Surgeries & Primary Care Networks
Spend less time managing IT problems and more time running your practice.
Through GP IT Services, our dedicated primary care division, we provide specialist IT support, cybersecurity and technology services for GP surgeries, Primary Care Networks and organisations supporting general practice.
We understand that technology problems in primary care aren’t simply inconvenient. A device that won’t work, unreliable network connection or security issue can disrupt consultations, delay staff and ultimately affect patient services.
That’s why our approach is built around keeping primary care technology secure, reliable and easy for your team to use.
We know general practice. We know healthcare technology. And we understand how the two need to work together.
Talk to GP IT ServicesIT support that understands general practice
Your IT provider shouldn’t need a lengthy explanation of how a GP practice operates every time you call.
Our roots are in primary care.
Through GP IT Services, we work with GP practices, PCNs and organisations supporting primary care, giving our team practical experience of the systems, technology and operational pressures found within general practice.
That specialist understanding means quicker conversations, more relevant advice and technology decisions that make sense within a primary care environment.
Reduce disruption across your practice
When technology goes wrong, it costs more than an engineer’s time.
Clinicians can lose access to the tools they need. Reception teams can be delayed. Rooms can become unusable. Patients can be kept waiting.
Our managed approach is designed to identify and resolve problems before they become disruptive wherever possible.
With proactive monitoring, device management, cybersecurity controls and responsive support, we help create a more stable and predictable technology environment across your practice.
Make IT simpler for your team
Practice Managers already have enough to manage.
We can take responsibility for the day-to-day management of your technology estate, helping with devices, users, Microsoft services, security, connectivity, suppliers and ongoing technology planning.
Instead of coordinating multiple providers or trying to work out who is responsible for a problem, your practice has a specialist technology partner to turn to.
Support that can grow across your PCN
For Primary Care Networks and groups of practices, fragmented technology can make collaboration difficult.
Different suppliers, ageing devices, inconsistent security controls and different ways of working can create unnecessary complexity.
We help PCNs develop a more consistent approach to technology while respecting the individual requirements of their member practices.
That can include standardising devices, improving cybersecurity, introducing central management, supporting shared staff and creating a longer-term technology strategy across the network.
Empowering digital-first primary care
We understand the complex digital environment of GP surgeries and Primary Care Networks. Our services keep your IT resilient, compliant and future-ready.
Our Services Include:
- Helpdesk and onsite IT support providing fast response times to minimise downtime and keep practices operational
- Data migration and endpoint management allowing transition safely to modern platforms with proactive monitoring and updates
- HSCN connectivity and VPN configuration providing secure access to NHS networks and remote systems
- Cyber security and DSPT compliance to protect patient data with audits, firewalls, encryption and training
- Clinical System optimisation (SystmOne, Emis, Medicus and more) ensure systems run efficiently and integrate seamlessly
- Microsoft 365 setup and migration enabing collaboration with secure email, file sharing and cloud storage
- Telephony and call management systems helping to streamline patient communications with VoIP and call routing
- Centralised admin hub delivery for PCNs building shared back-office systems to improve collaboration and reduce duplication
- Staff training and IT policy support boosting confidence and maintain compliance with practical IT education
Below is an overview of solutions also offered by GP IT Services and how they add value to GP Surgeries and Primary Care Networks alike:
1. Patient Check-in & Touchscreens
GP IT Services design, install and support patient check-in kiosks and touchscreen systems, helping streamline reception workflows and reduce wait times. These systems integrate with the clinical software (only SystmOne at this stage) so patient arrival becomes more efficient and user-friendly.
2. Patient Call Boards / Waiting Room Displays
GP IT Services deploy waiting room call boards that seamlessly connect with SystmOne. This screens can be customised to display the necessary information to your patients (including the patient name, clinicians names, room name etc), alongside displaying electronic posters, campaigns, images and messages to your patients in between patient calls
3. NHS Vulnerability & Penetration Testing
Security is non-negotiable in health IT. We, alongside GP IT Services, conduct rigorous vulnerability scans and penetration tests to identify and address weaknesses in your infrastructure — helping ensure compliance and protect sensitive patient data.
4. Digital/IT Support, Transformation & Consultancy
GP IT Services specialise in providing dedicated Digital and/or IT Support, Transformation and Consultancy for GP Surgeries, Primary Care Networks (PCNs) as well as other healthcare organisations. From day-to-day IT support to large-scale digital transformation projects, they help enhance patient care, streamline operations and stay ahead in a fast-changing healthcare landscape.
5. Microsoft 365 & Cloud Services
Our parent company, IT Auxilium, is a Microsoft Partner therefore we are well positioned to assist you with your Microsoft 365 for NHS needs.
We assist practices with Microsoft 365 setup, migration and ongoing management. Our goal is to unlock collaboration, secure data handling and modern email and document workflows — while maintaining healthcare compliance and robust security.
Discover Primary Care IT Support →
GP IT Services isn’t disappearing. It’s growing with us.
GP IT Services remains our dedicated primary care division.
As Health IT Services has expanded to support organisations across the wider healthcare sector, we’ve deliberately retained GP IT Services because general practice deserves specialist attention.
Our wider growth doesn’t dilute our commitment to primary care. It gives our GP customers access to greater capability, broader expertise and an expanding portfolio of healthcare technologies while retaining a team and proposition specifically focused on general practice.
GP IT Services – the dedicated Primary Care division of Health IT Services.